Refund policy
Return and Refund Policy
Toysea accepts claims for products that arrive damaged, defective, or different from the item ordered. General returns for preference changes or unwanted items are not accepted.
Reporting a problem
A damaged, defective, or incorrect item must be reported within 2 calendar days of delivery.
To submit a claim, contact Toysea with:
- The order number
- A description of the problem
- A clear, continuous unboxing video showing the sealed package being opened, the product received, and the reported issue
Claims submitted without the required unboxing video might not be eligible for approval.
Claim review
Toysea will review the order information and submitted evidence. If the claim is approved, Toysea may offer a replacement or refund, depending on the issue and product availability.
Return shipping
Return-shipping arrangements and responsibility for the cost are determined on a case-by-case basis after the claim is reviewed. Customers should not return an item before receiving instructions from Toysea.
Refunds
Approved refunds are returned to the original payment method. Toysea initiates an approved refund within 5–7 business days. The customer’s bank or payment provider may require additional time to credit the amount.
Cancellations
Orders can be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled under this policy.
Contact
Email: attraders243@gmail.com
Phone: +91 98 1820 7058
When contacting Toysea, include the order number.